How credit scores and reports work, what a default or CCJ actually means, the rules lenders and debt collectors must follow, and how to complain to a firm and then to the Financial Ombudsman. Includes template letters for disputes, affordability complaints and requests for your data.

What this section covers

  • How credit scores and reports work, and how to read yours
  • Defaults, CCJs and what they actually mean
  • The rules lenders and debt collectors must follow
  • Complaining to a firm and then to the Financial Ombudsman
  • Template letters for disputes, affordability complaints and data requests

New articles are published under Your Rights, Complaints, Template Letters.